Policies

Plain terms.

Cancellation and rescheduling: Cancel or reschedule free up to 24 hours before your arrival window. Inside 24 hours, call or text and we will always try to find you another time.
Payment: No payment is taken online. We confirm your visit and pricing with you directly before the clean. Tips are optional and go entirely to the team.
Pricing: We confirm pricing with you directly before the first visit, based on the home or space and the service you choose. If the work turns out to be very different from what was described, we talk to you before we start, never after.
Access: You do not need to be home. Codes, keys and front-desk arrangements are stored in your residence profile and shared only with the team on the job. Lockouts are treated as a same-day cancellation.
If something is not right: Tell us within 24 hours and we come back to fix it at no charge.
Damage: If something is damaged during a visit, we tell you the same day and make it right.
Pets: Welcome. Let us know who lives there and whether they should stay in a particular room while we work.